Successfully implemented ITIL in Akij Group one of the largest Bangladeshi industrial conglomerates. The industries under this conglomerate include textiles, tobacco, food & beverage, cement, ceramics, printing and packaging, pharmaceuticals, consumer products etc. More than 30 employees joined in the ITIL training conducted by Dr Pratul Sharma (PhD).
Dr Pratul Sharma (PhD) managed/executed hundreds of program/projects in various technical, process and behavioral areas across the globe. He is an accredited trainer & consultant with blend of Technical, Behavioral & Process Skills, has contributed to all important functions of business (i.e. sales, presales, delivery, support and consulting etc) for about 2 decades.
ITIL implementation projects are characterized by a typical course of action, independent of the size of the company and its core business. This made it feasible to devise a time-tested project blueprint which can serve as a guideline for a wide range of ITIL initiatives.